FAQ
Everything you need to know about Koala Accelerator
Koala Accelerator's primary distinction from traditional accelerators lies in its underlying protocol. Most accelerators still use IPsec or IKEv2, whereas Koala Accelerator exclusively utilizes WireGuard protocol, with only 4000 lines of code compared to over 600,000 for IPsec. This results in a speed increase of 3-5 times while significantly reducing battery consumption. Additionally, Koala Accelerator's no-logs policy has been independently audited by Cure53, and the audit report is fully transparent, truly achieving a balance of speed and security.
Koala Accelerator offers native clients across all major platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as popular Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Koala Accelerator provides detailed router configuration guides, compatible with popular router firmwares such as Asus, Netgear, and OpenWrt, allowing for protection of all connected devices in your household with a single configuration.
Koala Accelerator offers a 30-day unconditional refund guarantee. If you are unsatisfied with the service within 30 days of purchase, simply reach out to our customer service team via live chat or email at support@vpnjs.net, and you can request a full refund without any reason needed. Refunds are typically processed back to your payment account within 1-3 business days.
Koala Accelerator has deployed over 3000 high-speed server nodes globally. Testing shows that the average latency for connections to Asia-Pacific nodes is below 30ms, while North American connections range from approximately 80-120ms, with download speeds consistently reaching over 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Koala Accelerator maintains stable and smooth connections even in complex network environments.
Koala Accelerator's no-logs policy includes the following: we do not log your original IP address, connection timestamps, accessed websites or domains, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, automatically wiping data upon physical reboot. This policy has been rigorously reviewed by the internationally recognized security auditing firm Cure53, and the complete audit report can be accessed on the official Koala Accelerator website.
How do I configure Koala Accelerator on my router?
Koala Accelerator provides detailed router configuration tutorials, compatible with popular router firmwares such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Typical configuration steps include: 1) logging into the router management interface; 2) navigating to acceleration client settings; 3) importing the configuration file provided by Koala Accelerator; 4) entering your Koala Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically receive accelerator protection without the need for client installation on each device.
Can Koala Accelerator be used to watch streaming content?
Yes, Koala Accelerator has optimized streaming performance. Our high-speed nodes can stream 4K ultra HD video content smoothly. Koala Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Koala Accelerator does not encourage users to violate any terms of service of streaming platforms.
Will using Koala Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Koala Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (such as video streaming or P2P), using Koala Accelerator may actually increase your speed, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Does Koala Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning version of Koala Accelerator supports up to 6 devices connected simultaneously, while the flagship version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and other devices at the same time without additional fees. If you need protection for more devices, it is recommended to configure Koala Accelerator on your router, which will protect all family devices with a single setup.
How does Koala Accelerator ensure my safety on public WiFi?
Public WiFi is a high-risk environment for data theft. When connected to Koala Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing. Koala Accelerator also offers an automatic connection feature that activates accelerator protection when unsafe WiFi networks are detected.
Has Koala Accelerator's no-logs policy been verified by a third party?
Yes, Koala Accelerator's no-logs policy has been independently audited by the internationally recognized security firm Cure53. The auditing team conducted a comprehensive review of Koala Accelerator's server infrastructure, codebase, and operational processes, confirming that Koala Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Koala Accelerator website.
Does Koala Accelerator support Linux systems?
Yes, Koala Accelerator provides a native command-line client for Linux, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories as well as manual installation of .deb or .rpm packages. The Linux client supports all core features including WireGuard protocol, split routing, and kill switch.
Does Koala Accelerator provide static IP addresses?
Yes, the flagship version of Koala Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios like remote access to company networks or NAS, running online services requiring fixed IPs, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is exclusively assigned to you and will not be shared with other users.
How can I ensure that Koala Accelerator does not leak my IP address?
Koala Accelerator has a comprehensive leak protection mechanism in place: DNS leak protection ensures all DNS queries are resolved through the encrypted connection; WebRTC leak protection prevents browsers from exposing real IPs via the WebRTC interface; and IPv6 leak protection ensures IPv6 traffic is also safeguarded. You can verify your protection status at any time using the built-in leak testing tool in the Koala Accelerator client or by visiting third-party detection websites.
Can Koala Accelerator handle internet interference?
Koala Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In environments with strict network restrictions, Koala Accelerator's obfuscation mode can help users keep a stable connection to a free internet. However, please note that Koala Accelerator advocates for responsible accelerator usage in accordance with local laws and regulations.
What payment methods does Koala Accelerator accept?
Koala Accelerator supports several secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, as well as cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
Where are Koala Accelerator's servers located?
Koala Accelerator has over 3000 servers deployed in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the USA and 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, and Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, and India), South America (Brazil, Argentina, Chile), as well as the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Koala Accelerator offer browser extensions?
Yes, Koala Accelerator provides extensions for Chrome and Firefox. The browser extensions run lightweight, encrypt only the traffic within the browser (not affecting other applications). They are particularly suitable for scenarios requiring quick IP location switching, such as cross-border shopping price comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
How can I contact the customer support team of Koala Accelerator?
Koala Accelerator offers multiple customer service channels: 1) 24/7 live chat — visit the Koala Accelerator website to connect with customer service in real-time, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer service team provides bilingual support in Chinese and English.
How does Koala Accelerator's ad-blocking feature work?
Koala Accelerator's Lightning and Flagship versions come with built-in ad-blocking and malicious website protection. This feature operates at the DNS level, maintaining a blacklist of over 1 million rules to block loading of ad trackers, malware domains, and phishing sites during DNS resolution. This approach is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.